by Chelsea Gilman, Business Manager
As things slow down in the office during the last 2 weeks of the year, our offices have become quieter due to less teaching artists coming to gather supplies. But there is another reason our offices have quieted down at this time; we have upgraded to a new phone system that allows each person in the office to receive calls more directly (which has lessened the main phone ringing).
Over the last couple of months, I have been looking for ways to make sure the right people get the right phone calls, especially since we are all out and about throughout the day – running work errands, visiting schools, dropping off grant information, meeting with various TAP collaborators, and much more. But now, everyone has their own phone extension, and will be able to access their calls remotely. Hopefully this will lead to better and easier communication! You will notice, if you call, that an automated recording will start and you will be directed to the exact right person with whom you wish to speak, instead of an office line that use to be shared with between 1-5 different people.
Now with most changes in technology, some staff seemed hesitant, both to learn something new,, something unfamiliar, every day. I had trained everyone in the processes and people began to see the benefits. Many times, I’ve heard co-workers tell me just how excited they were to have this upgraded level of communication and how great it’s going to be.
It may seem like a small thing (upgrading the phones), but I think it is a much broader change (embracing new technologies for increased ease of communication between TAP and… well, the world!) My wish for everyone this New Year is that we will continue to grow, improve communication, and even though change can be scary at first, we will continue to take new steps toward positive improvements, even if it means keeping a headset on the side of your desk.